Returns Policy
At Techtoniq. we want you to be fully satisfied every time you purchase from us. Occasionally though, we know you may want to return items, so below is our returns policy.
Returns
You can return all goods and receive a refund, if you do so within 7 days from the date of delivery. All items must be returned with a Returns Authorisation Number (RAN), details of how to obtain a RAN are contained below. Please note that the goods must be returned in their original unused condition and with all packaging intact.
We request that all goods are returned within 7 days of the date of your request for a Returns Authorisation Number.
If the goods delivered are faulty or have been damaged in transit, then we will either exchange the goods free of charge, or give you a full refund including delivery costs (full refund available only on faulty goods), providing the goods are returned to us within 7 days from the date of delivery.
We strongly advise all customers to check products thoroughly upon delivery.
Computer software will operate for 30 (thirty) days without a licence key; we strongly urge customers not to authenticate their licence key unless they intend to keep the software. We will not issue a refund for software after 7 days from delivery if the licence has been authenticated.
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Techtoniq will not accept returns for any non-faulty items (after 7 days) or items that have been used e.g. a computer software licence key has been authenticated.
In all circumstances you must contact us first in writing, either by email: webshop@techtoniq.com or normal mail to PO Box 997, Bromley, BR1 9LY in order to inform us of your intentions and to obtain a Returns Authorisation Number (RAN). We reserve the right to refuse returns if this procedure is not followed.
Exchanges
If the item ordered is not what you expected and an exchange is required, this can be provided but a delivery charge will be incurred. If you want to exchange the item for an alternative one, please contact us initially to obtain a Returns Authorisation Number (RAN) and to ensure that the item you need is available. Please note the goods must be in their original condition and with all packaging intact, as we cannot exchange used goods. Please see 'Returns' section above for specific conditions. A delivery charge will be incurred for sending out any new goods. Our Exchange policy does not apply to software licences where the licence has already been used.
All exchanges are offered subject to product availability and the customer will incur any shipping costs for such exchanges.
Exchanged items will only be dispatched after the returned goods have been received complete with a RAN and undergone a quality control check.
How to Return or Exchange an Item
In order to facilitate the return of your items you must contact us first in writing, either by email: webshop@techtoniq.com in order to inform us of your intentions and to obtain a Returns Authorisation Number (RAN). This must be be done within 7 days of receiving your order. We reserve the right to refuse returns if this procedure is not followed.
Please ensure that you enclose your original invoice with the items you are returning along with a note giving the reason for the return or the exchange. Please then wrap the package safely and securely with the original packaging received and send it to the address below. In the case of a defective item, please in addition provide a full description of the fault and again, send it to us in its original condition and all packaging intact. The address to send all of your returns and exchanges to is: Techtoniq Ltd, PO Box 997, Bromley, Kent. BR1 9LY
The Returns Authorisation Number should be written on your original invoice and on the return-shipping label.
For your protection we strongly recommend that you use a recorded-delivery service or a courier that will offer proof of delivery. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received back by Techtoniq.